About this policy
This policy explains how Stillhere handles personal information when you visit our website, create an account, use AI chats, or contact us. For questions or requests about your information, contact legal@stillhere.com.
Information we collect
- Account information: your name, preferred name, email address, profile information, password hash, verification status, and account settings. If you enable two-factor authentication, we also store the information needed to provide it.
- Conversations and preferences: messages you send, AI responses, chat history, persona names and instructions, conversation summaries, model selections, and saved preferences.
- Usage and technical information: model usage and associated charges, request and generation status, session identifiers, IP addresses, browser information, and operational information needed to run and secure the service.
- Billing information: Stripe customer and subscription identifiers, plan details, billing periods, and payment status. Payment details entered at checkout are handled by Stripe; our application does not store your full payment card number.
- Communications: information you include when you email us or request support.
Avoid including sensitive personal information in conversations unless it is necessary for your intended use. Only submit information about other people when you have a lawful basis to do so.
How we use information
We use information to create and secure accounts, generate AI responses, save conversations and preferences, administer subscriptions and usage limits, deliver account emails, respond to support requests, investigate errors and misuse, and meet legal obligations.
Where data protection law requires a legal basis, we process information to perform our contract with you, meet legal obligations, and pursue legitimate interests in maintaining a secure and reliable service and resolving support issues. Where processing depends on consent, you can withdraw that consent without affecting processing that occurred before withdrawal.
AI providers and other service providers
Generating a reply requires sending relevant messages, conversation history or summaries, and persona instructions to the provider of the model being used. Stillhere integrates with OpenAI and Anthropic. Conversation processing can also involve a model used to summarise history. In group chats, participating personas receive relevant shared conversation context.
We use service providers for hosting and network delivery (Cloudflare), database hosting (Neon), account emails (Resend), and payments (Stripe). These providers receive information needed for their role. Providers may also process certain information for their own legal, security, or payment obligations under their own policies. Provider retention practices can differ from the lifetime of data in your Stillhere account.
We may disclose information when required by law or when reasonably necessary to protect rights, investigate abuse, or secure the service. If the business is reorganised or transferred, personal information may be transferred as part of that transaction, subject to applicable data protection requirements.
Cookies and browser storage
The application uses cookies to maintain your session and support authentication and security. It also uses browser storage to remember preferences such as your theme. Blocking required cookies may prevent sign-in or other account features from working. You can clear cookies and browser storage through your browser settings.
Retention and deletion
Saved account information, conversations, and preferences are kept to provide your account and conversation history until you delete them or your account, subject to legal and operational retention needs. Deleting a persona may leave its identity and instructions attached to existing conversations so those conversations remain understandable.
You can request account deletion in Settings → Account and complete the email confirmation. Account deletion removes associated data from the application’s active database and cancels paid billing. Limited records may need to remain for legal obligations, accounting, security, or resolving disputes. Copies held in backups or by service providers may remain until their applicable retention periods expire; deleting an account does not guarantee immediate erasure from every provider’s systems.
Retention depends on the purpose of the record, whether it is still needed to provide the service, and any applicable legal requirements. Contact us for questions about a particular record or deletion request.
International processing and security
Our providers may process information in countries other than where you live. Applicable data protection law may require safeguards for these transfers. You can contact us for information about the locations and safeguards applicable to your data.
We use account authentication, access controls, and other technical measures to protect information. No online service or storage system can guarantee absolute security. Keep your credentials private and consider enabling two-factor authentication.
Your choices and rights
You can update account information and preferences in the application and delete your account. Depending on where you live, you may also have rights to access or receive a copy of your personal information, correct it, request erasure or restriction, object to processing, and receive information in a portable format. These rights can be subject to legal exceptions.
Send requests to legal@stillhere.com. We may need to verify your identity before acting on a request. You may also complain to your local data protection authority. Providing account information is necessary to create an account, and providing conversation content is necessary to generate replies; you can choose not to use those features.
Changes to this policy
We may update this policy to reflect changes to the service or our practices. The effective date above identifies the latest version. We will provide additional notice of material changes where required by law.
Contact
For privacy questions or to exercise your rights, contact legal@stillhere.com.